Zero Tolerance Policy
Rishtawala maintains a zero-tolerance policy toward Child Sexual Abuse and Exploitation (CSAE). We are committed to protecting children and complying with all applicable child protection laws and platform policies.
1. Platform Purpose and Age Restrictions
Rishtawala is a matrimonial platform designed exclusively for adults (18 years and older) seeking marriage and family connections. The platform is NOT intended for, and does not permit:
- Users under 18 years of age
- Minors accessing or using any platform features
- Content related to, or targeting, children
- Activities that sexualize, endanger, or exploit minors in any way
All users must verify they are 18+ before creating an account. Accounts found to belong to minors will be immediately terminated.
2. Prohibited Content and Behavior
The following content and behavior are strictly prohibited:
- CSAE Content: Any images, videos, or links depicting minors in sexual or exploitative situations
- Grooming: Attempting to establish relationships with minors for exploitation
- Solicitation: Requesting sexual content from minors or arranging meetings with minors
- Links to Illegal Content: Sharing or promoting links to child exploitation material
- Impersonation: Misrepresenting age or identity to target minors
- Harassment of Minors: Any form of abuse or harassment targeting children
3. Reporting Mechanisms
If you encounter any CSAE content, suspect grooming, or believe a minor is using the platform, please report it immediately:
Report to Rishtawala:
Email: safety@rishtawala.com
When reporting, please include:
- Offender's Profile ID or username
- Screenshots or evidence (if available)
- Detailed description of the incident
- Your contact information for follow-up
Report to Law Enforcement:
In India, you can report CSAE to:
- CyberPol: The Cyber Crime unit of local police
- NCMEC CyberTipline: For cross-border exploitation
- National Child Rights Commission: For child protection issues
4. Moderation and Enforcement
Rishtawala employs a comprehensive moderation approach:
- Automated Detection: We use AI and machine learning to detect and flag potentially harmful content
- Manual Review: Our moderation team reviews flagged content 24/7
- Age Verification: We verify user age during registration and periodically during use
- Real-time Monitoring: We monitor communications for grooming indicators
- Database Matching: We cross-reference accounts against known offender databases where legally permitted
5. Account Suspension and Reporting to Authorities
Upon discovering CSAE-related violations:
- The user's account is immediately suspended
- All associated content is removed from the platform
- We retain evidence for law enforcement investigation
- We report to relevant authorities as required by law
- We cooperate fully with criminal investigations
6. Cooperation with Law Enforcement
Rishtawala is committed to working with law enforcement agencies to investigate and prevent child exploitation. We:
- Comply with court orders and legal subpoenas
- Provide user information to authorities when legally required
- Preserve evidence and maintain detailed incident logs
- Participate in joint investigations with government agencies
- Support training and awareness initiatives on child safety
7. Compliance with Laws
Rishtawala complies with all applicable child protection laws and regulations, including but not limited to:
- Protection of Children from Sexual Offences (POCSO) Act, 2012 (India): We comply with all provisions protecting minors from sexual exploitation
- Google Play Store Child Safety Standards: We adhere to CSAE policies and removal criteria
- Information Technology Act, 2000 (Section 67 & 67A): We prohibit transmission of obscene material involving minors
- International NCMEC Standards: We follow best practices from the National Center for Missing & Exploited Children
8. User Education and Awareness
We are committed to educating users about child safety:
- Providing clear guidelines on prohibited behavior during registration
- Displaying safety tips and reporting information in-app
- Regularly communicating about our zero-tolerance policy
- Supporting parent and community awareness initiatives
9. Account Verification
To ensure only adults use our platform, we implement multiple verification methods:
- Age verification during account creation
- Photo verification to confirm identity matches account information
- Periodic re-verification for existing accounts
- Cross-checking against offender databases where legally permitted
10. Parental Involvement
Parents and guardians concerned about a minor's access to Rishtawala can:
- Report suspected minor accounts to safety@rishtawala.com
- Use device-level parental controls to restrict app access
- Contact us for guidance on protecting children from online exploitation
Report Abuse
Encountered something concerning? Report it immediately.
Email: safety@rishtawala.com
Include the offender's Profile ID, relevant screenshots or evidence, and a detailed description. All reports are treated confidentially and reviewed within 24 hours.
Commitment
Rishtawala is deeply committed to preventing child sexual abuse and exploitation. We understand that protecting children is everyone's responsibility. If you have any concerns about child safety on our platform, please don't hesitate to contact us.
Together, we can create a safer online environment for all users and protect vulnerable children from exploitation.